1The request shall be submitted directly to the competent public organ, or to any of its offices or branches. A request addressed to a central public organ may be submitted also any prefecture, in which territory the party has the residence, if the central public organ has no office or branch in that territory.

2The request may be submitted also to diplomatic missions, consular offices of the Republic of Albania, in the country where the party is staying or residing.

3The offices, branches, the prefecture, or diplomatic missions or consular offices shall without delay, and at any case within 48 hours from its submission, forward the request to the competent public organ and inform the applicant.

4Persons serving in the Armed Forces may submit their request to the corresponding command where they perform their service, whereas the detained or imprisoned persons may submit their request to the institution where they are detained or serving their imprisonment sentence.

5In accordance with paragraph 1-4 of this article, the request, may be submitted directly to the public organ within the office hours. The public body may determine specific hours during office hours in which oral requests may be submitted. The specific hours rule does not apply, in case the submission of the request is related to any time limit running against the applicant.

6The written request may be submitted also by certified mail, electronic means or fax, directly to the respective official address of the competent organ to which it is addressed or to the mailbox of the public organ. Urgent requests may be made also via phone, if this is possible according to the nature of the request.

7The Council of Ministers shall define by a decision the public organs and administrative proceedings where requests may be presented by electronic means, along with the relevant technical requirements. The technical requirements must be nondiscriminatory and refer to products and technologies which are generally available and interoperable with the products of communication and information technology for general use. Each public organ shall publish the relevant technical requirements on its website.